FAQS

Log in to Kaupamme, If you have received a pre-auterial code, you can use it by typing a code to the field reserved for it in the shopping cart.

In the shopping cart, you can also activate a possible promotional code or a voucher at your disposal. If you are logged in to Kaupamme, but a voucher or a coupon is not valid, check if the product is potentially excluded from the interest. Admission codes or coupons cannot be used for discounted products.

If logging in to the customer account is not possible, request a new password via the "forgot password" link. If you still can't log in despite changing your password, please contact our customer service.

You can change your customer information by logging in to your customer account and updating the necessary information there. If you are unable to update your customer information through your customer account, please contact our customer service.

The order confirmation may be directed your spam box, so please check your email for spam, for example. If you have not received an order confirmation within two hours of ordering, please contact our customer service.

We want to offer our customers easy-to-use, but above all safe online shopping. That's why we use klarna to ensure your purchase.

Yes, you can order products as a corporate customer, in which case you have the choice of online payment, credit card or Business invoice.
Please also note that corporate customers do not have the right of return under the Consumer Protection Act for consumer customers.

You can track the delivery of your order with the tracking code, which will be sent to your email when your order is packed and ready for shipping. In addition, you will be notified when the package is available for pick-up from the delivery location of your choice.

The tracking number will be sent to you by email when your order is packed and ready for shipping. Code tracking can take anywhere from a few hours to a day to activate, depending on the carrier.

On the product cards of the online store, we present the estimated delivery time for each product, which is always determined by the stock situation of the product. For products in stock, the estimated delivery time is 1–6 working days from the order. We will indicate the estimated delivery time of the order both when placing the order and in the order confirmation. We deliver as a separate shipment those products that are delivered directly from the manufacturer.

Not all products are always in stock ready-made, but the manufacture of some furniture, for example, starts to order, in which case the delivery time may be longer.

If you have received the wrong product, please contact our customer service.

Please provide our customer service with a picture(s) of the defect and a more detailed explanation of the defect. A defect in the product must be reported within a reasonable time after the defect has been detected. However, the seller is not liable for defects if the defect is caused by natural wear and tear, accident or operating defect.

Please contact customer service to resolve the matter.

The repair time depends on the service company's work situation, so it is advisable to ask the service company directly for an estimate of the repair time.

Please consider the period of time can a product without defects is returned and also check what item cannot be returned. The instructions for returning a product always depend on the delivery method of your original order. You can ask it from customer service.

When your return arrives to us, we will check if the item meets our return policy. If the product meets our return policy, we will issue you with a refund. You will be notified by email when the refund has been made.

A refund will only be made if the returned products meet our return policy. The return will be paid to you once we have received and inspected the returned products. The refund will be paid using the same account number you used to place your order.

If the product is temporarily out of stock or the product has an abnormal delivery time, the product is delivered as a follow-up delivery. Products ordered from the online store may also be delivered from several different stocks, which may result in the shipment to arrive in several installments.

If the shipment is too large for Posti’s parcel locker or the machine is full, the delivery automatically will be delivered to Posti.

Delivery to a pick-up point or parcel machine. The shipment can be picked up for 7 days from the arrival notice.

Contact with our customer service.

The order delivery fee is determined by your delivery method. Regardless of the number of deliveries, orders delivered to the post office and pick-up points, only one delivery and handling fees are paid.

The delivery time of an online store order is 1 to 6 business days. It may varies during discount sales.

If you have advanced to the final stage of the purchase transaction, i.e. the selection of the Payment method and clicked on the Continue button, the subscription will go to processing and it can no longer be changed.
You can contact Our customer service.

The invoice will be sent to the email address in your information and has 30 days of payment.

When you have your bank’s online banking credentials and pay for your online store purchases, you will go to our online bank for a moment from our trading platform’s website and pay your order directly from your account. You can see a payment transaction from online banking account details.

We will refund payments for these cancelled orders as soon as possible, no later than two weeks.

A parcel collected from a parcel delivery machine can be returned through a vending machine for 14 days after it has been picked up. The automatic "advise" to act when choosing an automaton from the touchscreen to make a return.
Read more on the Postal Service website.