Baby Products
Care service
Beauty care
Home made bakery and Food
Repairment
GENERAL TERMS AND CONDITIONS
KAUPAMME.COM GENERAL TERMS AND CONDITIONS
- Terms and conditions – these general terms and conditions of Kaupamme, which apply to all purchases made by the buyer which apply to all transactions between the buyer and seller.
Personal data – any information about an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Product – the product sold on the Site Kaupamme.com.
Kaupamme – an online store at www. Kaupamme.com selling products from different sellers and maintained by Ghazal, Finnish business ID 3193615-1, Helsinki, Finland.
Account – a customer account created by the Buyer on the Kaupamme.com.
Contract – a contract concluded between the Buyer and the Seller for the sale and purchase of the Products in question, which is deemed to have been concluded after the order has been confirmed. All terms and conditions of contracts concluded between the buyer and seller are identical to these General Terms and Conditions and the parties must comply with them by virtue of these General Terms and Conditions.
Seller – the legal and natural person named in the order, whose products are sold on the Kaupamme.com, and who, under these General Terms and Conditions, is responsible for fulfilling the order placed by the Buyer. The seller with whom a contract for the purchase and sale of goods is concluded under these General Terms and Conditions shall be indicated in the description of the product to be sold and the details of the relevant seller shall be entered on the order and on the order confirmation or invoice sent to the buyer.
Buyer – a person who purchases products from Kaupamme.com and who is 1) a natural person with legal capacity for all purposes, i.e. a person who has reached the age of majority and whose legal capacity is not restricted by a court decision; 2) a minor between the ages of 15 and 18 who has the prior consent of his/her legal guardian; (3) legal person.
Parties – buyer and seller together.
Privacy Policy – a document confirmed by Kaupamme.com, which describes the most important practices related to the use, storage, processing and maintenance of personal data related to the use of the Kaupamme.com. The privacy policy of the Kaupamme.com website does not apply to the processing of personal data insofar as the seller processes personal data as a controller. The processing of personal data by the Seller as data controller is regulated by the Seller. The Buyer should carefully read the Seller’s policy regarding the processing of personal data before purchasing the Products and concluding this contract.
Consumer – a buyer who is a natural person and who does not use Kaupamme.com for independent economic activity or profession.
Order – an order placed by the buyer for the purchase of products sold on the Kaupamme.com website. The products to be purchased are specified in the order.
- User– refers to any user, whether natural or legal, who visits the Site or interacts with the Site in any way.
Our right
We reserve the right to refuse your order and refund any payments already made in the following cases:
Product unavailable, bank details incorrect, gross error on the price indicated, you are not up to date with your payments, payment of the order not received.
Delivery time
For available items, the average delivery time is 1 to 6 business days depend on your chosen delivery system. You may cancel any item that has not been delivered to you within 30 days of placing the order, in which case we will refund the payment already made for the items.
Product Guarantees
The materials and items delivered are guaranteed up to the level of guarantee granted by the supplier or the manufacturer. Our only commitment is to replace or repair products that we will recognize as defective. Any degradation or defect resulting from natural wear and tear, improper assembly or maintenance, or unintended use or modification will void the warranty.
Delivery method
Choose your preferred delivery method. For some large products, the only possible delivery method is home delivery.
Payment
The choice of payment method is the final stage of the purchase transaction before accepting the order. If you pay your order as an online payment or credit card, the order will go to processing after you have accepted a payment on the online bank or credit committee pages. The order can no longer be changed. If you select an invoice or one-time credit as your payment method, you will leave the subscription after printing the Continue button. The order can no longer be changed.
Order confirmation
The order confirmation page is a subscription receipt and is automatically sent to your email. From the order confirmation you can see the content of the order, prices, delivery method, etc.
In the purchase process, you may wish to return to previous steps to modify your order or suspend your purchase transaction, but no longer after payment.
Right of return
It is very important to us that you are satisfied with your order. Untapped products purchased from online stores have a 30-day return policy.
We will refund your return products within 14 days of receiving your return or have demonstrated that you have sent back the products. The refund will be paid with the same payment method you used when placing an order.
You can return your ordered unused product within 30 days of receiving the product. Return is free of charge and you do not need to notify you of the return in advance.
The returned product must be unused and in its original packaging. All notes and price labels must also be in place. Check that you return all parts, including any instructions for use and packaging materials.
Sealed packaging, toiletries, cosmetics and natural products packaging must be returned in their unopened original packaging and the seal of the returned product must be intact. For example, if you return perfumes, hairspows, nail polishes, cleaning products or lightening powders, use an original transport package with the warning markings required for transport.
The right of return does not apply to products manufactured or modified according to the customer’s wishes. For hygiene and intimate products and sealed packaging, the right of return applies only to unopened packaging. A sealed, opened hygiene product cannot be returned. These include epilators, hair recorders, hair care equipment and home barbershops, razors, electric toothbrushes and oral hygiene devices, fever and blood pressure monitors, ear and piercing jets, beds, mattresses, underwears, sleeping masks and pillows, and bedding.
Please handle the returned product and its original packaging carefully. If you have used the product, handled it negligently or the product has been washed before recovery, you are responsible for reducing the value of the product up to full value of the product.
In violation of the return instructions, the returned product will not be refunded and the product will not be returned to the customer. You will also be responsible for the delivery costs of the return. Please contact our customer service if you have any questions about the return.
Return products from different partners in their own packaging directly to each partner. Use the original delivery kit for return.If there is no original transport package, you can use any shipping packaging.
Fill in the return form included with the delivery and attach it to the shipment. If the package didn’t include form contact our customer service.
Please check the seller-specific return addresses and customer return policy. If you didn’t get return label, contact with our customer service.
Request a receipt from pick-up point for your shipment and keep it for at least 3 months.
- com has the right to unilaterally change or supplement the general terms and conditions for business reasons or in situations defined by Finnish legislation. Buyers can know the updates after visiting the website.
- Kaupamme undertakes not to give in any case the information concerning the users of the website, in any way (sale, exchange, loan, rental, donation).
The Buyer is obliged to familiarize themselves with the privacy policy confirmed and published by com. The Buyer’s personal data is also transmitted to the Seller from whom the Buyer purchases products, and this personal data is processed in accordance with the rules of the relevant seller and the obligations regarding the security of personal data arising from the contract concluded between the seller and Kaupamme.com- .
If the Seller is obliged or the Seller has the right to transmit information or documents to the Buyer by e-mail, the Buyer is solely responsible for providing the Seller with an e-mail address that works without exception and belongs to the Buyer.
The Seller shall be released from all liability when the damage is caused by the Buyer, who has not followed the Seller’s recommendations and his/her own obligations.- If the com website refers to third-party websites, Kaupamme.com does not guarantee the accuracy, thoroughness or accuracy of the information on the site accessed via the link. Third parties are responsible for the content, accuracy, completeness and accuracy of the information provided by third parties. Kaupamme.com does not undertake to verify external data transmitted or stored, nor to determine in detail illegal activities.
com is not responsible for the proper compliance with the seller’s obligations regarding the products or services ordered by the Buyer when the seller is other than Kaupamme.com.
NOTICES
- If the buyer and seller communicate with each other regarding the products in any other way than through com, Kaupamme.com is not responsible for the responsibility or risks related to such communication.
Kaupamme.com forward all notifications sent during the Buyer’s registration or ordering of Products to the e-mail address or telephone number provided by SMS in accordance with these General Terms and Conditions, the Terms of Use of Kaupamme.com.
MISCELLANEOUS
- These General Terms and Conditions and the Agreement shall be governed by the laws of Finland.
- Any disputes arising out of or in connection with these General Terms and Conditions or the Agreement shall be resolved by negotiation. If no agreement is reached within 20 (twenty) calendar days, the disputes shall be resolved by the Consumer Disputes Board or the Finnish courts.
- If the Buyer does not accept the response prepared by the Seller and sent to com to the Buyer’s written complaint, the Consumer may submit a request for a solution to the Consumer Disputes Board (https://kuluttajariita.fi/fi/index/ostajalle_1.html) for a Product purchased from the Seller on Kaupamme.com in accordance with the instructions given at https://ec.europa.eu/odr/.